IMPORTANT UPDATE FOR EU CUSTOMERS:
Please note, from the 1st of April 2024 we are no longer registered for IOSS/ VAT in the European Union and will no longer collect VAT at the point of sale for any order being despatched to countries in the EU.
Customers will be responsible for all VAT, Tax and Import Charges on all orders placed on or after the 1st of April 2024 being delivered to countries in the EU.
Sales placed before the 1st of April 2024 that are yet to ship will be unaffected and charged as per the IOSS rules. at the time of them placing their order.
Customers based in the UK are unaffected by these changes.
FAQ's
The answers to loads of questions around your order, how Vice Press works and much more can be found in our FAQ's HERE.
Customs and VAT
Unless otherwise stated, all items are shipped from the U.K by Vice Press Ltd.
All international orders (orders shipped outside of the UK), are shipped Delivered at Place (DAP). This means that any import costs, such as customs fees or VAT in the destination country, are the responsibility of the buyer.
We cannot provide a refund of shipping cost on items returned to us due to non-payment of import costs or refused delivery. We also reserve the right to subtract the cost of return delivery from any refund for any such item.
Please note, it is not unusual for items to take up to 20 working days to clear customs.
Despatch Times
We aim to despatch all in stock items within 10 working days of orders being placed, unless otherwise stated or if your order includes a pre-order item.
For new releases and pre-order items, please check the estimated shipping timeframe which is included in the product information. If we expect fulfilment to take longer than the stated time period, you will be notified.
If your order includes both in stock and pre-order items, your order will ship together when all items are in stock. If you require in stock items sooner, please place an order for these items separately.
Free Shipping
All free shipping options are subject to the following criteria
- Cannot be applied to existing orders.
- Orders qualifying for this offer cannot be combined with other orders including non-eligible/ non qualifying orders.
Free UK Shipping
- Orders containing exclusively posters will qualify for free shipping for orders equal to or in excess of £150.
- Orders containing frames or DVD/ Blu-Ray/ VHS will qualify for free shipping for orders equal to or in excess of £150.
- Orders containing a combination of posters and frames or DVD/ Blu-Ray/ VHS will qualify for free shipping for orders equal to or in excess of £150.
- Free Shipping EXCLUDES items in The Film Vault Range
Tracking
Where possible, once your order has been despatched, we will update tracking numbers with you despatch confirmation email. If this is not provided, tracking numbers are available on request by contact info@vice-press.com
Changes Of Address
Any changes of address must be made by notifying us via our “Contact Us” forms on our website here - https://vice-press.com/community/contact.
Addresses amended or added via the customer account portal will not change addresses on current orders.
It is a customers responsibility to notify of any address changes with sufficient time to adjust prior to shipping.
Returned Items and Failed Delivery
If delivery is unsuccessful and packages are returned to sender, we will not refund postage charges in this situation and additional and redelivery costs will apply.
Customs and VAT
Unless otherwise stated, all items are shipped from the U.K by Vice Press ltd. We will charge VAT at the point of sale for customers based in the U.K. and European Union for orders under 150 EURO.
Our full Shipping Policy can be found HERE.
Returns & Refunds
If you wish to return an item, please contact us within 14 days of receipt of your order at info@vice-press.com to arrange your return.
Please provide your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a returns authorisation and all the necessary information to arrange the return.
If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
What to do if your order is damaged, faulty or incorrect.
We have our own in house shipping team and have high standards when it comes to packing orders and use our own bespoke packaging. However, mistakes do occur from time to time and although we take care to prevent any damage to your goods during transit it is possible that problems may arise.
You can contact us by sending an email to info@vice-press.com. A member of our team will review the details and offer the best resolution to resolve your query.
All issues with orders must be reported within 14 working days of receipt. Failure to do so may result in us being able to refund or replace the item.
Cancellation Fee
We reserve the right to charge a £3/ $4 fee per item for the cancellation of international orders placed in currencies other than Great British Pounds. This fee is to cover Shopify Selling Fees and International currency conversion fees that are not refunded to us by our providers as a result of cancelling orders.
The cancellation fee will be deducted from the cost of shipping.
You can find out more information on returns and refunds by reading our full policy HERE.