Despatch Times
We aim to despatch all in stock items within 10 working days of orders being placed, unless otherwise stated or if your order includes a pre-order item.
For new releases and pre-order items, please check the estimated shipping timeframe which is included in the product information. If we expect fulfilment to take longer than the stated time period, you will be notified.
Free Shipping
Free worldwide shipping is subject to the following eligibility.
- Excludes orders for some Pre-Sale and New Release products shipping outside of the UK, unless purchased with another qualifying product with a minimum value subject to the qualifying amount
- North America and EU excludes orders that include items in the Poster Frames and BluRay & DVDs (The Vilm Vault) collections.
- To qualify for free shipping to North America and the EU, cart total must contain £115 worth of qualifying items. This is approximately $150 and €140
- Cannot be applied to existing orders.
- Orders qualifying for this offer cannot be combined with other orders including non-eligible/ non qualifying orders.
Tracking
Where possible, once your order has been despatched, we will update tracking numbers with you despatch confirmation email. If this is not provided, tracking numbers are available on request by contact info@vice-press.com
Changes Of Address
Any changes of address must be made by notifying us via our “Contact Us” forms on our website here - https://vice-press.com/community/contact.
Addresses amended or added via the customer account portal will not change addresses on current orders.
It is a customers responsibility to notify of any address changes with sufficient time to adjust prior to shipping.
Returned Items and Failed Delivery
If delivery is unsuccessful and packages are returned to sender, we will not refund postage charges in this situation and additional and redelivery costs will apply.
Customs and VAT
Unless otherwise stated, all items are shipped from the U.K by Vice Press ltd. We will charge VAT at the point of sale for customers based in the U.K. and European Union for orders under 150 EURO.
Our full Shipping Policy can be found HERE.
Returns & Refunds
If you wish to return an item, please contact us within 14 days of receipt of your order at info@vice-press.com to arrange your return.
Please provide your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a returns authorisation and all the necessary information to arrange the return.
If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
What to do if your order is damaged, faulty or incorrect.
We have our own in house shipping team and have high standards when it comes to packing orders and use our own bespoke packaging. However, mistakes do occur from time to time and although we take care to prevent any damage to your goods during transit it is possible that problems may arise.
You can contact us by sending an email to info@vice-press.com. A member of our team will review the details and offer the best resolution to resolve your query.
All issues with orders must be reported within 14 working days of receipt. Failure to do so may result in us being able to refund or replace the item.
You can find out more information on returns and refunds by reading our full policy HERE.
