blank_vice Shipping Policy | Vice Press

Shipping

Despatch Times

We aim to despatch all in stock items within 10 working days of orders being placed, unless otherwise stated or if your order includes a pre-order item. 

For new releases and pre-order items, please check the estimated shipping timeframe which is included in the product information. If we expect fulfilment to take longer than the stated time period, you will be notified. 

We make every effort to deliver goods within the estimated time. However, delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated time.

All products are subject to stock availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A refund will be given or exchange provided as reasonable.

Orders containing pre-order items and in stock items will ship at the same time, when the pre-order item becomes available. If in stock items are required sooner, orders must be placed separately. 

 

Shipping Services

All U.K. orders are despatched using either Royal Mail Tracked 48 or Royal Mail 48 service. In some instances, we may send out orders using DHL, UPS and Parcelforce.

International Orders will vary depending on the option chosen at checkout.

 Where possible, once your order has been despatched, we will update tracking numbers with your despatch confirmation email. If this is not provided, tracking numbers are available on request by contact info@vice-press.com

If ordering multiple items that require shipping separately, we will ship the items using the lowest priced tracked service for your country. If you wish to specify different shipping services, please place poster orders separately from merchandise (pins, coins, t-shirts, small art prints).

 

Delivery Timescales

Please note, the below are estimates and are from the date despatched, not the date ordered.

UK

  • Royal Mail - 2 - 5 working days
  • Parcelforce - 2 - 5 working days
  • UPS - 2 - 3 working days
  • DHL - 2 - 3 working days

International

  • DHL - 3 - 5 working days
  • Royal Mail Shipping Options - Up to 32 working days.
  • Parcelforce - Up to 32 working days
  • UPS - 5 - 10 working days.

 

Changes Of Address 

Any changes of address must be made by notifying us via our “Contact Us” forms on our website here - https://vice-press.com/community/contact.

Addresses amended or added via the customer account portal will not change addresses on current orders.

It is a customers responsibility to notify of any address changes with sufficient time to adjust prior to shipping

Returned Items and Failed Delivery

If delivery is unsuccessful and packages are returned to sender, we will not refund postage charges in this situation and additional redelivery costs will apply. 

 

Missing Items and Non Receipt of Goods

Please report missing items and non receipt of goods within the following timescales.

UK 

  • Royal Mail - 5 working days
  • Parcelforce - 5 working days
  • DHL - 5 working days
  • UPS - 5 working days

International

  • Royal Mail - 32 working days
  • Parcelforce - 32 working days
  • DHL - 10 working days
  • UPS - 10 working days

Any items reported undelivered or missing after the above time frame may result in us being unable to provide a refund or replacement.

 

Customs and VAT

Unless otherwise stated, all items are shipped from the U.K by Vice Press Ltd.

We will charge VAT at the point of sale for customers based in the U.K. and on all European Union orders under €150 EURO / £140.

All other international orders, and European Union orders over 150 EURO, are shipped Delivered at Place (DAP). This means that any import costs, such as customs fees or VAT in the destination country, are the responsibility of the buyer.

We cannot provide a refund of shipping cost on items returned to us due to non-payment of import costs or refused delivery. We also reserve the right to subtract the cost of return delivery from any refund for any such item.

Please note, it is not unusual for items to take up to 20 working days to clear customs.

 

Combined Shipping

If ordering more than one item, we reserve the right to ship separately and additional shipping fees may be required.  

On request we may combine shipping on multiple orders, but all request are at our discretion. Timed-editions cannot be combined with any outstanding or newly placed orders. Combined orders will incur a £2/ $4 fee due to merchant fees assessed by the payment provider.  

 

*Free Shipping

All free shipping options are subject to the following criteria

  • Cannot be applied to existing orders.
  • Orders qualifying for this offer cannot be combined with other orders including non-eligible/ non qualifying orders. 
  • Can be withdrawn at any time without prior notice.

Free UK Shipping

  • Orders containing exclusively posters will qualify for free shipping for orders equal to or in excess of £100.
  • Orders containing frames or DVD/ Blu-Ray/ VHS will qualify for free shipping for orders equal to or in excess of £150. 
  • Orders containing a combination of posters and frames or DVD/ Blu-Ray/ VHS will qualify for free shipping for orders equal to or in excess of £150. 

 

If you have any questions about your order please contact us via our contact form HERE remembering to include your order number which can be found on your confirmation email.

 

 Last Updated: January 18th 2024

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