Despatch Times

We aim to despatch all in stock items within 10 working days of orders being placed, unless otherwise stated or if your order includes a pre-order item. 

For new releases and pre-order items, please check the estimated shipping timeframe which is included in the product information. If we expect fulfilment to take longer than the stated time period, you will be notified. 

We make every effort to deliver goods within the estimated time. However, delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated time.

All products are subject to stock availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A refund will be given or exchange provided as reasonable.

Orders containing pre-order items and in stock items will ship at the same time, when the pre-order item becomes available. If in stock items are required sooner, orders must be placed separately. 

Shipping Services

All U.K. orders are despatched using either Royal Mail Tracked 48 or Royal Mail 48 service. In some instances, we may send out orders using DHL, UPS and Parcelforce.

International Orders will vary depending on the option chosen at checkout. However, in some instances, we may ship your item using an alternative shipping method.

Where possible, once your order has been despatched, we will update tracking numbers with your despatch confirmation email. If this is not provided, tracking numbers are available on request by contact info@vice-press.com

If ordering multiple items that require shipping separately, we will ship the items using the lowest priced tracked service for your country. If you wish to specify different shipping services, please place poster orders separately from merchandise (pins, coins, t-shirts, small art prints).

Delivery Timescales

Please note, the below are estimates and are from the date despatched, not the date ordered.

UK

• Royal Mail - 2 - 5 working days
• Parcelforce - 2 - 5 working days
• UPS - 2 - 3 working days
• DHL - 2 - 3 working days

International

• DHL - 3 - 5 working days
• Royal Mail Shipping Options - Up to 32 working days.
• Parcelforce - Up to 32 working days
• UPS - 5 - 10 working days.

Changes Of Address 

Any changes of address must be made by notifying us via our “Contact Us” forms on our website here - https://vice-press.com/community/contact.

Addresses amended or added via the customer account portal will not change addresses on current orders.

It is a customers responsibility to notify of any address changes with sufficient time to adjust prior to shipping. 

Returned Items and Failed Delivery

If delivery is unsuccessful and packages are returned to sender, we will not refund postage charges in this situation and additional redelivery costs will apply. 

Returned To Sender Items

If your item is returned to us, the sender, because;

• The item has not been collected from the courier, or delivery re-arranged following a delivery attempt;
• The item or cannot be delivered because delivery address details have not been entered correctly at checkout;
• Delivery was refused at the address

Then any return shipping cost will be deducted from any refund once the item has arrived back with Vice Press.

Missing Items and Non Receipt of Goods

Please report missing items and non receipt of goods within the following timescales.

UK 

• Royal Mail - 5 working days
• Parcelforce - 5 working days
• DHL - 5 working days
• UPS - 5 working days

International

• Royal Mail - 32 working days
• Parcelforce - 32 working days
• DHL - 10 working days
• UPS - 10 working days

Any items reported undelivered or missing after the above time frame may result in us being unable to provide a refund or replacement.

Customs and VAT

Unless otherwise stated, all items are shipped from the U.K by Vice Press Ltd.

IMPORTANT UPDATE FOR EU CUSTOMERS: 

Please note, from the 1st of April 2024 we are no longer registered for IOSS/ VAT in the European Union and will no longer collect VAT at the point of sale for any order being despatched to countries in the EU. 

Customers will be responsible for all VAT, Tax and Import Charges on all orders placed on or after the 1st of April 2024 being delivered to countries in the EU. 

Sales placed before the 1st of April 2024 that are yet to ship will be unaffected and charged as per the IOSS rules. at the time of them placing their order. 

Customers based in the UK are unaffected by these changes. 

All international orders (orders shipped outside of the UK), are shipped Delivered at Place (DAP). This means that any import costs, such as customs fees or VAT in the destination country, are the responsibility of the buyer.

We cannot provide a refund of shipping cost on items returned to us due to non-payment of import costs or refused delivery.

We reserve the right to subtract the cost of return delivery from any refund for any such item.

If items are destroyed due to non-payment of customs, import, VAT, or any other such fees, no refund will be provided.

Please note, it is not unusual for items to take up to 20 working days to clear customs.

Combined Shipping

If ordering more than one item, we reserve the right to ship separately and additional shipping fees may be required.  

On request we may combine shipping on multiple orders, but all request are at our discretion. Timed-editions cannot be combined with any outstanding or newly placed orders. Combined orders will incur a £2/ $4 fee due to merchant fees assessed by the payment provider.  

*Free Shipping

All free shipping options are subject to the following criteria

• Cannot be applied to existing orders.
• Orders qualifying for this offer cannot be combined with other orders including non-eligible/ non qualifying orders. 
• Can be withdrawn and qualifying values altered at any time without prior notice.

Free UK Shipping

• Cart value must exceed £150 before shipping and after any discount is applied to qualify.
• Free Shipping excludes items in The Film Vault range, poster frames and framed posters.
• Free Shipping excludes Scottish Highlands, Northern Island, Channel Islands.

When offered, free shipping outside of the UK, including shipping to the EU & North America shipping is subject to the following eligibility.

• Excludes orders for some Pre-Sale and New Release products.
• Excludes poster frames, framed posters and products in The Film Vault collection.
• Cannot be applied to existing orders.
• Orders qualifying for this offer cannot be combined with other orders including non-eligible/ non qualifying orders. 

If you have any questions about your order please contact us via our contact form HERE remembering to include your order number which can be found on your confirmation email.

 Last Updated: September 2nd 2024