Shipping policy

Despatch Times

We aim to despatch all items that are in stock within 10 working days of orders being placed, unless otherwise stated.

For new releases and pre-order items, we aim to ship within 8 - 10 weeks, unless stated otherwise in the estimated shipping timeframe which is included in the product information. If we expect fulfilment to take longer than the stated time period, you will be notified. 

We make every effort to deliver goods within the estimated time. However, delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated time.

All products are subject to stock availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A refund will be given or exchange provided as reasonable.

Orders containing pre-order items and in stock items will ship at the same time, when the pre-order item becomes available. If in stock items are required sooner, orders must be placed separately. 

 

Shipping Services


All U.K. orders are despatched using either Royal Mail Tracked 48 or Royal Mail 48 service. In some instances, we may send out orders using DHL.

International Orders will be despatched by either Royal Mail International Tracked, Royal Mail International Tracked & Signed For, Royal Mail International Signed For or DHL Express.

Where possible, once your order has been despatched, we will update tracking numbers with you despatch confirmation email. If this is not provided, tracking numbers are available on request by contact info@vice-press.com

If ordering multiple items that require shipping separately, we will ship the items using the lowest priced tracked service for your country. If you wish to specify different shipping services, please place poster orders separately from merchandise (pins, coins, t-shirts, small art prints).

 

Delivery Timescales

UK

  • Royal Mail 48 and Royal Mail Tracked 48 - 2 - 5 working days

International

  • DHL Express - 3 - 5 Working Days
  • Royal Mail International Tracked Shipping Options -Up to 32 working days (Please note - Due to the impact of Postal Strikes and ongoing impacts of Covid-19, customs clearance for International Tracked and International Tracked and signed services is taking up to 32 working days. We currently suggest choosing DHL Express shipping options to avoid delay. Please do notify us within 40 days from item being shipped if it has not arrived. Failure to report this within 40 working days may result in us being unable to provide a refund or replacement)
  • Royal Mail Tracked and Signed Shipping Options Up to 32 working days (Please note - Due to the impact of Postal Strikes and ongoing impacts of Covid-19, customs clearance for International Tracked and International Tracked and signed services is taking up to 32 working days. We currently suggest choosing DHL Express shipping options to avoid delay. Please do notify us within 40 days from item being shipped if it has not arrived. Failure to report this within 40 working days may result in us being unable to provide a refund or replacement)
  • Royal Mail Signed Shipping Options - Up to 32 working days (Please note - Due to the impact of Postal Strikes and ongoing impacts of Covid-19, customs clearance for International Tracked and International Tracked and signed services is taking up to 32 working days. We currently suggest choosing DHL Express shipping options to avoid delay. Please do notify us within 40 days from item being shipped if it has not arrived. Failure to report this within 40 working days may result in us being unable to provide a refund or replacement)
  • Shipping - This is option is visible when products using different shipping methods are added to the cart. By default we use DHL Express when this option is selected. (Please do notify us within 40 days from item being shipped if it has not arrived. Failure to report this within 40 working days may result in us being unable to provide a refund or replacement)

 

Changes Of Address 

Any changes of address must be made by notifying us via our “Contact Us” forms on our website here - https://vice-press.com/community/contact.

Addresses amended or added via the customer account portal will not change addresses on current orders.

It is a customers responsibility to notify of any address changes with sufficient time to adjust prior to shipping

Returned Items and Failed Delivery

If delivery is unsuccessful and packages are returned to sender, we will not refund postage charges in this situation and additional and redelivery costs will apply. 

 

Missing Items and Non Receipt of Goods

Please report missing items and non receipt of goods within -

DHL Express shipping - 10 days of receiving your shipping confirmation

Royal Mail International - 30 days of receiving your shipping confirmation via email.

Royal Mail UK - 10 days of receiving your shipping confirmation via email.

Any items reported undelivered or missing after the above time frame may result in us being unable to provide a refund or replacement.

 

Customs and VAT

Unless otherwise stated, all items are shipped from the U.K by Vice Press ltd. We will charge VAT at the point of sale for customers based in the U.K. and European Union for orders under 150 EURO.

All other international orders, and European Union orders over 150 EURO, are shipped Delivered at Place (DAP). This means that an import costs, such as customs fees or VAT in the destination country, are the responsibility of the buyer.

We cannot provide refunds on items returned to us due to non-payment of import costs or refused delivery.

 

Combined Shipping

If ordering more than one item, we reserve the right to ship separately and additional shipping fees may be required.  

On request we may combine shipping on multiple orders, but all request are at our discretion. Timed-editions cannot be combined with any outstanding or newly placed orders. Combined orders will incur a £2/ $4 fee due to merchant fees assessed by the payment provider.  

 

Free Worldwide Shipping Offer

Free worldwide shipping is subject to the following eligibility.

  • Excludes orders for Pre-Sale and New Release products shipping outside of the UK ,unless purchased with another qualifying product with a minimum value of £20.
  • Cannot be applied to existing orders.
  • Only orders placed between August 1st 2022 and August 30th 2022 are eligible for this offer.
  • Orders qualifying for offer cannot be combined with orders placed outside of 1st of August to 30th August 2022.
  • Orders for this offer cannot be combined with other orders including non-eligible/ non qualifying orders. 

 

If you have any questions about your order please contact us via our contact form HERE remembering to include your order number which can be found on your confirmation email.

 

Policy updated 4th December July 2022.

 

 

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